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Autoride

Your ride, your way

Autoride
Autoride
Your ride, your way.
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Trusted by hundreds of customers across the region

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Rent self-drive and with-driver vehicles across the Philippines. Transparent rates, flexible bookings, and 24/7 dedicated support.

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AUTORIDE SUPPORT & SERVICES

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4-step quick walkthrough on booking and driving a vehicle

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Account Standing

30-Day Clean Record Policy

Payment violation strikes automatically reset to 0 after 30 consecutive days with no payment cancellations.

Strike & Suspension Rules

Strike 1
24-Hour Booking Suspension: Occurs when the 20% reservation deposit is not paid within 30 minutes.
Strike 2
7-Day Suspension + ₱200 Fee: 7 days booking suspension and a commitment fee on the next booking.
Strike 3
Permanent Restriction: Account is permanently blocked from creating vehicle bookings.

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Terms & Conditions

Key Rental & Payment Policies

Please review these important terms before booking

20% Downpayment (Reservation Fee)
A minimum 20% downpayment is mandatory to confirm and secure your vehicle reservation. Bookings without confirmed downpayment within the reservation window are subject to automatic release.
100% Payment Completion Upon Pickup / Delivery
The remaining 80% rental balance must be paid in full upon physical vehicle pickup or delivery before vehicle keys and vehicle release are authorized.

1. Eligibility & Valid Documents

  • Primary renter must be at least 21 years of age.
  • Must present an original, unexpired government-issued Driver's License upon vehicle release.
  • Must provide at least 1 secondary government-issued ID (Passport, UMID, National ID, PhilSys, SSS, PRC, Voter's ID).
  • Driver profile must be reviewed and approved in the Autoride system prior to trip start.
  • Only the designated and registered driver(s) are authorized to operate the rented vehicle.

2. Fuel & Mileage Policy

  • Full-to-Full Fuel Policy: Every vehicle is released with a 100% Full Tank and must be returned with a 100% Full Tank. If returned with less than a full tank, the customer must pay the refueling fee to bring the tank back to 100% Full.
  • Daily Mileage Allowance: Standard allocation is 250 km per day (unless an unlimited mileage package was purchased). Excess mileage is charged at ₱10.00 per kilometer upon vehicle return.

3. Vehicle Handover & Digital Inspection

  • A digital pre-rental joint inspection with timestamped photos will be completed to record exterior body condition, tire condition, odometer, and fuel level.
  • Upon return, a post-rental check will be performed. Any new scratches, dents, underbody damage, or missing accessories will be assessed and billed to the customer.
  • Strictly No Smoking / Vaping: Smoking or vaping inside any Autoride vehicle is strictly prohibited. A deep sanitization fee of ₱1,500 will be charged for violations.

4. Rental Extension & Late Return

  • Extensions must be requested in the app under My Bookings at least 4 hours before scheduled return time and are subject to fleet availability.
  • Unauthorized late returns incur a late fee of ₱500 per excess hour. Returns delayed by more than 3 hours without contact may be subject to a full day charge plus administrative penalties.

5. Payment Methods

  • Online Payments (PayMongo): GCash, Maya, GrabPay, Visa, and Mastercard debit/credit cards.
  • Cash / Over-the-Counter: Accepted for downpayment and remaining balance settlement at the branch or during vehicle handover.

6. Cancellation & Refund Policy

  • 48+ Hours Before Pickup: Eligible for 100% refund of downpayment or full booking credit.
  • 24 to 48 Hours Before Pickup: 50% reservation cancellation fee applies.
  • Less than 24 Hours / No-Show: Downpayment is non-refundable.

7. Expressway Tolls, Parking & Traffic Violations

  • The renter is solely responsible for all expressway toll charges (RFID or cash), parking tickets, and local traffic violation fines incurred during the rental.
  • In the event of an emergency, mechanical trouble, or accident, promptly contact Autoride Customer Support through Live Chat or hotline before relocating the vehicle.

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